About your delivery Can I change my delivery address?
Can I have my items delivered to multiple/different addresses?
What delivery options exist to the UK, Europe, US and other countries?
To which countries in Europe and Outside Europe do you deliver?
Can I change my order?
What should I do when if my order is late?
What should I do when if goods are damaged?
Can I get a refund or can I exchange my goods?

About Returns
When and how can I make a return?

About our products
How do I know what my size is?
Where are your products made?
Who are your designers?
How often do Anedoti come up with new products & collections?

About your privacy & security What are Anedoti's policies on privacy & security?

Answers

About your delivery
Can I change my delivery address?

Yes, once you have signed in, you can add a new delivery address. You can in addition change and/or update both your billing and shipping address in the My Account area.

Can I have my items delivered to multiple/different addresses?

Yes, but you will need to place separate orders for each address. Each order can only be delivered to one specific address.

What delivery options exist to the UK, Europe, US and other countries?

For the UK, standard delivery (£4.00, 5 days) and express delivery (£5.95, within 2 days) exist. For Europe, only standard delivery (£7.50, 5 days) exists at this point in time. For the US and the ROW, only standard delivery (£10.00, 10 days) exists at this point in time.

To which countries in Europe and Outside Europe do you deliver?

We currently take online orders from the following European countries: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden and Switzerland.

We currently take online orders from the following countries Outside Europe: Australia, New Zealand, Canada, Japan, Hong Kong, Singapore and the USA.

Can I change my order?

Unfortunately, once your order has been confirmed, we will not be able to make any changes.

What should I do when if my order is late?

In the unlikely event that after 7 days (express delivery) or 14 days (standard delivery) you have still not received your order, please email us at orders@anedoti.com with your invoice number (please see your order confirmation email).

What should I do when if goods are damaged?

At Anedoti we take extreme care to check all our products for defects prior to delivery; however, if you receive a damaged or defective product, we will issue refunds or exchanges (at our option) as long as you notify us by email within 7 working days of Delivery and return the goods to us within 14 days of delivery.

Refunds and exchanges will be offered provided that the products are returned complete, in perfect & saleable condition, unused, and with the original packaging. For reasons of hygiene, we are unable to offer exchanges or refunds on any used product.

If you need to return your order, it should be wrapped securely in the same packaging in which you received it, and should be sent to: Anedoti, PO 60517, LONDON, W2 7JQ

Unfortunately we cannot refund any postage costs incurred, Please also ensure that you retain proof of postage and that the goods are insured for their nominal value, as we cannot be made responsible for loss of the goods during returns.

Can I get a refund or can I exchange my goods?

Anedoti will issue refunds or exchanges as long as you notify us by email within 7 days of Delivery and return the goods to us within 14 days of delivery. Refunds and exchanges will be offered provided that the products are returned complete, in perfect & saleable condition, unused, and with the original packaging. For reasons of hygiene, we are unable to offer exchanges or refunds on any used product. Please inspect your product before use and before cutting out any of its tags, as products without the tags in its original place, will normally be seen as used by us.

About Returns
When and how can I make a return?

If you are not entirely delighted with the products that you have chosen, we will offer you an exchange or, at our option, a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Please note that you need to notify us by email within 7 working days of receipt and return the goods to us within 14 days of receipt.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

Refunds for items, given as gifts, can only be made to the original purchaser. If you decide to exchange an item the purchaser will be notified.

Please allow 7 working days for returns to be processed once they reach us.

Making Returns
To return any products to us, please:

1. Notify us at orders@anedoti.com that you would like to replace/return a product together with the order number and product description (item name, colour, size and material). We can then immediately advise you on the availability of your replacement and also provide you with further instructions on returns and replacements.

2. Fill out the return information that comes with your invoice; Make sure to indicate whether you want a replacement or refund. We appreciate any other feedback you might have, as this will help improve our service and product portfolio. Replacements will be sent to you free of postage and packing charges.

3. Please securely pack the items back in the original packaging, together with the return form and a copy of the original invoice and send it back to:

Anedoti
PO 60517
LONDON
W2 7JQ

4. When returning items, we recommend that you obtain proof of posting and where needed insurance cover, as we cannot accept responsibility for parcels lost in transit.

About our products
How do I know what my size is?

You will find specific sizing & sizing comparison information for belts, clothing and gloves below.
For belts: Women | Men
For clothing: Women
For gloves: Women | Men
This information can also be found on the respective product pages for belts, clothing or gloves.
Scarf and jewellery sizes can be found on each individual product page in the description or features text box.

Where are your products made?

Anedoti travel the world in a passionate search for unique beauty and talent. We source the finest leathers in Italy, silks in Dubai, India and Hong Kong, cashmere products from the mountains of Kashmir and some of our jewellery is made on the banks of the river Niger in Africa.

In each case, we work with a range of specialist factories, mostly family owned, that still use traditional methods in the manufacturing process. Our products are generally hand-made, using skilled artisans to produce a high quality and modern product. We also visit each factory to ensure that best practices are adhered to with regards to working conditions & local/international trade standards.

Who are your designers?

Matching New Design & High Quality is what we aspire and we therefore like to promote & help up and coming, talented designers from around the world. Anedoti partners with young talent in all fields from clothing, jewellery making, to styling and photography giving them a chance to turn their great ideas into a commercial reality.

Anedoti are always on the look out for something unique with timeless quality.

Designers for the 2007 collection include:

• Vikkie T, a young clothing designer from west-London whose previous collections have featured in Notting Hill's Tarbuck Tizzard, Heidi Klein and in exclusive collections for Top Shop.
  
  
• Ikken: a young French jewellery designer collective with a visionary goal. One year ago, Ikken set up a unique project in Niger with a renowned Parisian jeweller from the Place Vendome. Ikken developed a line of jewellery made by local Touareg artisans, combining their local skills with French techniques and quality standards. This had led to an exquisite collection of urban chic jewellery, made of the highest quality silver, ebony and stingray Ð which gained the attention of the fashion world throughout France. The results have not only been outstanding from a fashion perspective. From a humanitarian perspective, this initiative generated local employment and raised the skills of the local artsians, thus creating a long-term sustainable future for them and their families.
  
  Be the first to get your hands on the Ikken designs as Anedoti launches these products globally. Look out for new designs designed exclusively in partnership with Anedoti throughout the year.
  
  
• Anedoti has formed a unique partnership with Rajasthani jewellers, under the name Tiana to bring the best of Indian stone cutting and craftsmanship with our own modern contemporary designs. This exclusive range of semi precious stones and silver pendants complement any outfit and are the perfect holiday companions.

How often do Anedoti come up with new products & collections?

As often as we can! We continue to grow the collection every month with unique articles based on our discovery of new designers and your feedback. Sign up to our Monthly Newsletter. Also never hesitate to provide us feedback on our current collection and new products. If we take your advice, we will reward you with a free gift.

Anedoti don’t believe in the traditional concept of seasons and collections. We realise that our clients' lifestyle and location crosses borders, climates and time zones. We realise you might need the perfect summer outfit in December (for that get-away in the Seychelles ) or scarf & gloves (for these remarkably cold Kalahari dessert nights when you least expect it). We have therefore designed our collections to be available and to be updated year round for any occasion (holiday, urban wear, evening) and any look. At Anedoti, you can get the perfect outfit at any season.

About your privacy & security
What are Anedoti's policies on privacy & security?

At Anedoti, we are committed to protecting your privacy and security. Full details on our policies on privacy and security can be found at Privacy & Security